1.How long does it take to process my order?
1-3 Business days
2. Do you ship Internationally?
Yes, we do. On orders over $50USD, the shipping is free.
3. Do you offer free shipping?
Yes, on orders over $30.00 USD within the USA and over $50USD internationally
4. Do you offer shipping to P.O. Box?
Yes, we do by USPS.
5. Will I receive tracking info for my order?
Yes, once your order is received by the carrier, you will receive tracking info.
- You can cancel your order within 2 hours of placing it on our website. ( After the two hours, we are sorry, we cannot cancel orders.)
- We offer returns for up to 30 days. If your product proves to be defective or does not perform as it should, we accept returns up to 30 days. We cannot refund shipping charges. (This return policy is void if product becomes defective due to customer negligence.)
- To be eligible for a return, your item must be in the same condition you received it. It must also be in it’s original packaging.
- We also require a proof of purchase.
- We may offer partial returns on certain conditions:
1.) Missing or damaged products not due to our error.
2.) Items returned after 30 days of purchase.
- You will be refunded as soon as we receive our product back in our warehouse.
- F.A.R.A.H Brushes cannot be held resposible for packages that get lost or damaged when shipped to hotel addresses or freight forwarders.
If you purchased your product through a third-party, and not directly from farahbrushes.com, we would advise you to please contact their support team with any concerns you may have regarding returns, exchanges, or defective products.
- Items purchased on sale or clearance and non-refundable. They are final sale items.
Items bought on Black Friday and Cyber Monday are not eligible for refunds.
Please note that there is only one return allowed per order. Multiple return requests may violate and void the 30 day return policy.
Ship back policy
- Shipping costs are non-refundable. The customer is resposible for the costs of shipping items back to F.A.R.A.H Brushes.
- F.A.R.A.H Brushes will not refund shipping costs back to the customer. The customer will recieve partial/full refund excluding shipping costs to F.A.R.A.H Brushes.
- Depending on where you live, the time it will take the exchanged item to reach you may vary.
- If you are shipping items that are valued at $50 USD and over, we recommend insuring your package as well as using tracking info for your records as we cannot guarantee a delivery to us.